Payment Policy

Nalalo is dedicated to offering a transparent, secure, and hassle-free checkout experience. Full payment is required and processed immediately upon completing your order.

Accepted Payment Methods

  • PayPal

Transaction Currency All prices, taxes, and transaction amounts are calculated and charged in British Pounds (GBP).

Data Protection & Payment Security We prioritize your privacy and data security. Our checkout process utilizes SSL (Secure Sockets Layer) technology to encrypt all personal details and financial credentials. Nalalo does not collect, access, or store your credit card information on its servers.

Order Confirmation Once your payment is approved, an automated order confirmation email containing your purchase summary will be sent to your provided email address. If this notification does not appear in your primary inbox, please review your junk or spam folder before reaching out to customer support.

Unsuccessful Transactions In the event of a declined or failed payment, please verify that your payment details, billing address, and account funds are up to date. If issues persist, consider contacting your financial institution or reaching out to us directly at info@nalalo.com.

Billing Inquiries & Disputes Should you identify any unexpected charges or billing discrepancies, contact our support team immediately at info@nalalo.com. We aim to investigate and address all billing concerns promptly.

Shipping Overview

  • Destination: United Kingdom only
  • Shipping Fee: Free delivery on all orders
  • Estimated Transit Time: 6 to 9 business days

Returns & Refunds Overview

  • Return Window: 30 calendar days from the date of delivery
  • Condition Requirements: Items must be unused, unworn, and in original packaging
  • Restocking Fees: £0.00 (No fee)

Privacy & Customer Data Your personal data is handled in strict accordance with relevant UK data privacy standards. Information collected during checkout is strictly utilized for order fulfillment, delivery logistics, and customer support services.

Google Merchant Center Alignment Nalalo adheres strictly to Google Merchant Center policies by providing accurate payment terms, transparent shipping and return guidelines, SSL-encrypted checkouts, and clear contact channels.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Store name: Nalalo
Address: 148 Old Oak Road, London W3 7HE, United Kingdom
Email: info@nalalo.com
Phone number: +447380465838

Customer Service (Opening Hours):

Monday - Friday: 09:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)