Shipping policy
Last updated: August 31, 2026
At Nalalo, we aim to make your shopping experience straightforward and transparent, including our delivery process. Below you will find all essential information regarding order processing, transit times, and shipping costs for delivery within the United Kingdom.
Delivery Summary Table
| Parameter | Policy Details |
| Shipping Destination | United Kingdom only (Domestic) |
| Shipping Cost | Free Standard Shipping on all orders |
| Order Cut-Off Time | 18:00 (GMT - Greenwich Mean Time) |
| Handling / Processing Time | 1–2 Business Days (Monday to Friday) |
| Transit / Delivery Time | 5–7 Business Days (Monday to Friday) |
| Total Estimated Delivery Time | 6–9 Business Days |
| Transaction Currency | British Pounds (£ GBP) |
1. Order Handling & Processing
- Daily Cut-Off: Orders placed before 18:00 GMT (Monday through Friday) will begin processing on the same business day.
- Processing Period: Orders require 1 to 2 business days to be inspected, packed, and dispatched.
- Weekends & Public Holidays: Orders submitted after 18:00 GMT on Friday, or during weekends and UK bank holidays, will be processed on the following business day.
2. Delivery & Transit Times
- Transit Duration: Once dispatched from our warehouse, parcels generally take 5 to 7 business days to arrive at your shipping destination.
- Total Delivery Estimate: Combining processing and transit, you can expect your package within 6 to 9 business days from the purchase date.
- Carrier Delays: Delivery occurs on standard business days. Please note that high-volume peak periods, severe weather conditions, or local courier delays may occasionally impact transit timelines.
3. Shipping Rates & Charges
We provide Free Standard Delivery across the entire United Kingdom. The price displayed at checkout is final, with no hidden fees, unexpected processing surcharges, or import duties.
4. Order Tracking Information
When your parcel is handed over to our shipping partners (such as Royal Mail, Evri, or DHL), an automated dispatch notification email containing a direct tracking code will be sent to your email address. You can use this code to track your shipment's progress online.
5. Address Accuracy & Delivery Restrictions
- Territory Coverage: Nalalo ships exclusively to physical addresses located within the UK.
- Restricted Destinations: We currently do not deliver to PO Boxes, BFPO addresses, or parcel lockers.
- Customer Responsibility: Please verify that your full shipping address, house number, and postcode are correct at checkout. Nalalo cannot be held liable for delayed or lost shipments resulting from inaccurate delivery details submitted during checkout.
6. Cancellations & Address Modifications
- Address Updates: If you notice an error in your shipping details, contact our customer support immediately at info@nalalo.com. Changes can only be made prior to order processing and dispatch.
- Order Cancellations: Requests to cancel an order must be submitted within 12 hours of purchase. Once an order has entered the dispatch cycle, it cannot be canceled and must be processed as a return in accordance with our Return Policy.
7. Customs Duties & Taxes
Because all orders are shipped strictly within the domestic United Kingdom, customers will not incur any additional sales taxes, VAT, or import duties upon delivery.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
Store name: Nalalo
Address: 148 Old Oak Road, London W3 7HE, United Kingdom
Email: info@nalalo.com
Phone number: +447380465838
Customer Service (Opening Hours):
Monday - Friday: 09:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)